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Payment terms
The invoice should be paid net 30 days from invoice date.

Cost and freight
Your parts are sent by DHL or post and the transport cost is based on their prices. Additional to the transport cost there is a packing and handling cost of 5€. If the weight exceeds 30kg the goods are placed on a pallet which there will be an additional cost for.

Delivery time
Parts in stock will be sent as soon as possible. If the order is made before 11:00 GMT+1 the parts are normally sent the same day, otherwise they are sent the next day. Parts which are not in stock will be sent as soon as they arrive.

Terms of delivery
If your order value is below 50€ net there will be an additional cost of 5€.

Return & warranty
A lot of our products have warranty and for the warranty to be approved the products have to be returned for investigation. An unapproved return you will receive a credit invoice of 85% of the product value. Transport and packing costs will not be repaid.
To return a product you need a returnform with a return number. You will get the return number by contacting us. The products are returned to the address:
IM Hart AB
Stenbrovägen 4
71432 Kopparberg
SWEDEN

Order confirmation
If you have filled in a correct email address you will automatically receive an order confirmation which informs you that your order is being handled. If you don’t receive a confirmation, send an email to spareparts@imhart.com